Refund policy
Returns, refunds and replacements
Astral Drift products are made to order. We generally do not accept returns or exchanges for change of mind, including where an incorrect size has been selected, unless required by applicable law.
Nothing in this policy limits or excludes any mandatory consumer rights that apply to you, including rights under the Australian Consumer Law for Australian customers and any non-excludable consumer protections that apply in your country of purchase.
Faulty, damaged, misprinted or incorrect items
If an item arrives faulty, damaged, misprinted, materially different from its description, or you receive the wrong item, please contact us within 30 days of delivery at Contact@astraldrift.au or through our Contact page.
Please include your order number and, where helpful, clear photographs showing the issue.
Depending on the circumstances and your applicable consumer rights, the appropriate remedy may include a replacement, refund, repair or another remedy required by law.
If a return is required because an item is faulty, damaged, misprinted or incorrect, we will provide return instructions and advise how return postage will be handled. Please do not return an item before contacting us.
Lost orders
If tracking indicates that an order may be lost in transit, please contact us as soon as possible and preferably within 30 days of the expected delivery date so we can investigate with the fulfilment provider and carrier.
Order changes and cancellations
If you need to change or cancel an order, contact us immediately. Because products are made to order, changes or cancellations may not be possible once production or fulfilment has begun.
Refunds
Where a refund is approved or required by law, it will be issued to the original payment method where possible. Once processed, the time taken for funds to appear can vary depending on your payment provider or financial institution.
The timeframes above do not limit any rights or remedies you may have under applicable consumer law.